Our ISO 9001:2015 accredited Quality Management System ensures that we are committed to total customer satisfaction and continuous improvement throughout our organisation.
Quality is an essential part of our business and we strive to provide our customers with high quality products and services which meet and often exceed their expectations.
The Company’s management team is committed to showing leadership and bearing responsibility for creating, implementing and maintaining the ISO 9001:2015 accredited Quality Management System. This is achieved through the following activities: customer feedback, quality objectives, quality policy, quality management reviews, risk assessments, regular quality audits, monitoring supplier performance, employee training and development, and a complaints procedure.
We value the contribution of every employee and we endeavour to always treat employees with dignity and respect and foster a positive and cooperative workplace in line with the following company values.
Excellent Customer Service
Accuracy, Expertise & Reliability
Passion to out Perform
Grow Together as Partners
Integrity & Trust
Listen Care & Respect
Positivity & Enjoyment
The Sempre quality policy is displayed on our website, posted on our Company Notice Board and can also be found in the staff handbook.
Although the Managing Director has ultimate responsibility for the quality management system, all employees at The Sempre Group have a responsibility within their own areas of work to help ensure that quality is embedded throughout the whole company.
The United Kingdom Accreditation Service (UKAS) is the national accreditation body that assesses the competence of organisations that provide calibration services, inspection, testing, and certification.
The Sempre Group’s UKAS accredited Calibration Laboratory has been approved by UKAS using criteria and procedures specifically developed to determine technical competence. Our customers can be assured that the work undertaken in our calibration laboratory is accurate and reliable and conforms to UKAS standards
The Safe Contractor scheme is an Alcumus approved health and safety assessment scheme for contractors who want to demonstrate that they are taking responsibility for their legal health and safety requirements.
The Sempre Group can demonstrate our legal health and safety compliance to our customers, employees and the Health & Safety Executive (HSE)
The Safe Contractor accreditation ensures that The Sempre Group can mitigate and manage any risks posed before working on the customer’s site and provides visibility of our health and safety compliance.
Click here to see our : Quality Policy