The current Privacy Notice explains how we collect, use and protect your personal data.
The Sempre Group is a Limited Company, Registered in England 3904246, VAT number 742160951 with the Resisted Office address at The Lodge, 37 Barnett Way, Barnwood, Gloucester, GL4 3RT, United Kingdom.
We hold data about customers, potential customers, our employees, our suppliers and data associated with the Website.
Categories of personal data we hold for Customers and Potential Customers
Customer and potential customer data
We collect personal data from you for one or more of the following purposes:
In order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following information:
All data is stored locally with The Sempre Group or in Cloud services located within the European Union (EU).
Data stored locally is held onThe Sempre Group owned equipment. Security of that data complies to the Government backed Cyber Essentials Scheme which includes:
The Sempre Group will only share your data in the following situations:
Other than for the purposes highlighted aboveThe Sempre Group will not share your details with any other third parties.
Customer and potential customer data: All customer data is stored for 10 years after the last interaction or last contact and then securely destroyed.
Communicating with you:The Sempre Group will communicate with you via direct emails, electronic automated messages (e-newsletters), telephone, fax.
The aim of the communication is to:
Customers have the option to update their communication preferences and may opt out of the communications at any time by following the instructions in the specific message.
The right to be informed
The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them.
The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. We will take all reasonable steps to ensure erasure.
The right to object
You have the right to object to our processing of your data where
If you wish to exercise any of these rights, please contact: [email protected] stating what right you would like to exercise. In specific circumstances, we might ask for proof of identification only for verification purposes.
Alternatively, you can contact us at our registered address using the following postal address or telephone numbers:
The Sempre Group Ltd
The Lodge, 37 Barnett Way, Barnwood, Gloucester, GL4 3RT
Telephone: +44 (0)1452 632 712
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Contact information can be found at